Know Your Customers.

Know Your Agents.

and
Everything Conversations Requests Problems Emotions
in Between.

WHAT IS KNOVVU?
Watch our movie
OUR CUSTOMERS

Leading companies trust our conversational technologies

WHY KNOVVU?

Why global brands are choosing Knovvu

We deliver.
Period.

With our 22 years of experience, we are proud of our project delivery rate of 100%.

Market-leading
performance.

Our speech recognition accuracy rate is >95% in real world environment. Higher rate of accuracy means better insights from customer conversations.

We are cloud-agnostic.

On-premise, on public cloud or on private cloud, our solutions are ready to be deployed anywhere.

Not only high tech but high touch.

We are always in close contact with our customers to understand their pain points better and tailor our solutions to fit their needs perfectly.

100% Ownership of Technology.

With our +100 R&D staff, we develop all of our products and core technologies in-house.

True Omnichannel Experience.

Not only for the customers but also for the business units involved, we provide a scalable, omnichannel, end to end conversational platform.

OUR SOLUTIONS

Knovvu Virtual Agent

Serve your customers 24/7.

When you automate customer service tasks with AI, you can respond to customer inquiries around the clock. This improves customer experience and saves the most valuable asset in customer service: Agent time.

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Knovvu Biometrics

No more passwords, PINs or thinking about the name of your first pet.

Knovvu Biometrics provide real-time authentication that is language, accent and content independent. Within matter of seconds, you can authorize customers using unique features of their voice that can not be replicated.

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Knovvu Analytics

Don’t miss out on a single customer conversation.

Analyze 100% of customer conversations. Understand and solve their problems in a heartbeat. Support your agents more efficiently. Improve your business better than your competitors.

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Automated Quality Management: Script adherence, acoustic indicators and sentimental features can be measured and scored objectively.
Real-time Alerts: Prohibited words, urgent customer inquiries or regulatory issues can easily be added to notify supervisors in real time.
Statistical Comparison: The best way to recognize your best-performing agents, compare performances and support your agents in need effectively.
 

Top Conversational Solutions for Leading Global Brands

  • 20M
    Active
    Voiceprints
  • 40M
    Bot Conversations
    Managed
    Monthly
  • >95%
    Speech
    Recognition
    Accuracy
  • 400+
    Customers
    in 20
    Countries
  • 20M
    Customer
    Calls Analyzed
    Monthly
 
 
 
 
 
 

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience.

Contact Us

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